Return & Exchange
What is your return & exchange policy?
- You must make a return or exchange request within 10 days of receiving the package (the date of receipt is based on the delivery date shown in the logistics).
2. Products must be returned unworn, unwashed, in their original condition and with all tags attached.
3. The following items cannot be returned, refunded or exchanged:
(1) Items on Sale
(3) Face Masks
(4) Customized Items
- We do not accept packages that are returned directly without contacting us in advance.
- Please send your package within 10 days of receiving the return address. In case of special circumstances, please contact in advance to inform us. Otherwise, your return will not be accepted.
- Packages without a return tracking number will not be processed for a refund or exchange.
If I meet the above conditions, how do I start a return or exchange?
- Please contact us with the reason for your return. If you receive an incorrect, damaged or faulty item, please include a clear photo of the item with your letter so that we can verify the issue.
- We will provide you with the appropriate return address as soon as we receive your request.
- Please provide us with the return tracking number once you sent the package out.
- We will refund you as soon as we receive your return. Please note that the $20 shipping fee you paid for your order is non-refundable.
- We support 10 days unconditional exchange, which means the shipping cost of the exchange is covered by us.
2. Please let us know your exchange request via email and get a return address.
- We will arrange a replacement for you as soon as we receive the item.
- We only support one free exchange. For the second exchange request, you will be responsible for return shipping costs.
- If you paid via PayPal, refunds will arrive within 1-8 business days. If you paid via Razorpay, refunds will arrive in 7-15 business days.
- The final interpretation of the terms and conditions belongs to Classic Basics team.
Do I have to pay for return shipping?
Shipping costs for returns are the responsibility of the customer.
If you receive an incorrect, damaged or faulty item, please email us within 10 days with a clear photo of the item so we can verify the problem. Once the problem has been confirmed, we will refund your postage costs. Please follow the instructions provided by our customer service team.
405, 4th Floor, Windfall, Sahar Plaza Complex J.B. Nagar, Andheri - Kurla Road, Andheri East, Mumbai - 400059, India.
Please note: We don’t accept packages that are returned directly without contacting us in advance.